StorageConnects

StorageConnects™ Privacy Policy

See also the Terms and Conditions and the Storage Space Licence Agreement.

1. Introduction

StorageConnects™ (“we”, “our”, “us”) operates an online community marketplace that connects individuals and businesses offering privately-owned residential or commercial self-storage with people seeking affordable short- or long-term storage solutions across Australia.

We are based in Northern Rivers, Australia, and incorporated in 2026.

This Privacy Policy explains how StorageConnects™ collects, uses, stores, and protects personal information when you access or use our website, platform, or services.

By using StorageConnects™, you agree to this Privacy Policy and the StorageConnects™ Terms.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using the platform, including:

  • Account details (name, email, phone number)
  • Listing information (address, storage type, access details, pricing)
  • Uploaded photos of storage spaces
  • Identity verification documents (ID, proof of residence)
  • Payment method details
  • Messages exchanged between Storage Providers and Storage Users
  • Insurance confirmations and acceptance checkboxes
  • Any information submitted through forms or support requests

2.2 Information Automatically Collected

We automatically collect:

  • Device and browser information
  • IP address
  • Platform usage data
  • Agreement acceptance timestamps
  • Booking and listing activity
  • Security and fraud-prevention signals

2.3 Payment Information

Payments are processed securely through third-party payment providers.

StorageConnects™ does not store full credit card numbers.

3. How We Use Your Information

StorageConnects™ uses personal information to:

  • Operate and maintain the platform
  • Publish and manage storage listings
  • Facilitate communication between Storage Providers and Storage Users
  • Generate digital agreements
  • Process payments and platform fees
  • Verify identity and prevent fraud
  • Improve platform functionality and user experience
  • Comply with legal and regulatory obligations

We only use your information for purposes directly related to providing the StorageConnects™ service.

4. Sharing Your Information

StorageConnects™ does not sell personal information.

We may share information with:

  • Storage Providers and Storage Users for booking purposes
  • Payment processors
  • Identity verification services
  • Insurance providers (if required by you)
  • Law enforcement or regulatory authorities where legally required
  • Service providers assisting with platform operations

We share only the minimum information necessary for each purpose.

5. Storage of Information

Personal information is stored securely using industry-standard security measures.

Identity documents (ID, proof of residence):

  • are encrypted
  • are stored securely
  • are not visible to the public
  • are deleted when your listing is removed, terminated, or cancelled

6. Data Retention

StorageConnects™ retains information only as long as necessary to:

  • operate the platform
  • comply with legal obligations
  • resolve disputes
  • maintain accurate records of agreements

You may request deletion of your account at any time.

7. Your Rights

You have the right to:

  • access your personal information
  • correct inaccurate information
  • request deletion of your data
  • request a copy of your stored information
  • withdraw consent where applicable

Requests can be made through Account Support.

8. Cookies and Tracking

StorageConnects™ uses cookies and similar technologies to:

  • maintain login sessions
  • improve platform performance
  • analyse usage patterns
  • personalise user experience

You may disable cookies in your browser settings, but some features may not function correctly.

9. Third-Party Services

StorageConnects™ may integrate with third-party services such as:

  • payment processors
  • identity verification providers
  • analytics tools

These services have their own privacy policies.

We recommend reviewing them when interacting with those services.

10. Children's Privacy

StorageConnects™ is not intended for individuals under 18 years of age.

We do not knowingly collect information from minors.

11. Security

We implement technical and organisational measures to protect personal information, including:

  • encryption
  • secure servers
  • restricted access
  • monitoring for suspicious activity

No system is completely secure, but we take reasonable steps to protect your data.

12. Changes to This Policy

StorageConnects™ may update this Privacy Policy from time to time.

Changes will be posted on our website with the updated effective date.

Continued use of the platform indicates acceptance of the updated policy.

13. Contact Information

For privacy questions or requests, contact:
StorageConnects™
Northern Rivers, Australia
Email: [Insert Contact Email]
Phone: [Insert Contact Number]